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Twitch Prime Promotion Steps, Troubleshooting, and FAQ

The Trove Twitch Prime Promotion ended March 5th, 2018.

Basic Steps:

  1. Create a Twitch Prime Account - Sign up for a Twitch account http://www.twitch.tv/ and upgrade to a Twitch Prime Account. If you would like to know how to turn your Twitch Account into a Twitch Prime account, check this guide or sign up for the free trial
  2. Link your Trion Glyph and Twitch Prime Accounts - Link your accounts on the Account Link Page. If you play Trove on PlayStation®4 or Xbox One, you will also need to link your console and Trion Glyph accounts on the same page.
  3. Claim your Free Dragon & Holocycle Bundle - Click on the Prime Loot button (the crown) in the upper right corner of the Twitch.tv homepage, then click the CLAIM OFFER button for the Trove: Dragon & Holocycle Bundle.
  4. Log out and back in– Log out and back in to the Glyph Website this will make sure your account is properly set up to deliver your items next time you log into Trove on any linked account.
  5. Enjoy your Prime Loot! - Your free Prime Loot will be available next time you log into your linked Trion Glyph account. Mount up and explore the multiverse in style!

Troubleshooting:

If you are a console player and are not receiving your reward:

  1. Close Trove on your Console
  2. Using your web browser navigate to the Glyph Website 
  3. Log into the Glyph Website (If you are already logged in, log out first and log in again)
  4. Relaunch Trove on your Console and you should get your items

If you have accidentally linked your Twitch account to the wrong account:

  1. Navigate to the Account Link website
  2. Click the Unlink button next to Twitch
  3. You should now be unlinked and can link again to the correct account

If your account is linked to Twitch and to your Console, you have Twitch Prime, but you are not getting the items

  1. Navigate to Twitch.TV and confirm you have claimed the items available in the Prime Loot window (the crown in the upper right corner of the Twitch.tv homepage)
    • If you are still seeing the Claim Offer button, click that to claim your items
  2. Using your web browser navigate to the Glyph Website 
  3. Log into the Glyph Website (If you are already logged in, log out first and log in again)
  4. Relaunch Trove and you should get your items

If you are getting an error that your Twitch account is already linked to another account but are not given the option to unlink:

  • There is currently an error that is causing some Twitch account links to not work correctly. We are working on a way to allow players to self-resolve this error. In the meantime please submit a ticket so the Customer Support Team can manually unlink your accounts. In order to receive the best assistance please make sure you are contacting from the email address associated with the Trion Worlds account linked to both your Twitch and Console Accounts (if applicable).

If your Console account is linked to a different Trion Account than your Twitch Account and you have access to both accounts

  1. Navigate to the Account Link website
  2. Log into the account that your Console account is linked to
  3. Unlink your Console account from the Trion Account
  4. Log out of that Trion Worlds Account
  5. Log into the Trion Worlds Account that your Twitch Account is Linked to
  6. Link your Console Account to the Trion Account that your Twitch Account is linked to

If your Console account is linked to a different Trion Account than your Twitch Account and you do not have access to both accounts

  • Please submit an Account Recovery ticket so the Customer Support Team can help you regain access to your accounts. In order to receive the best assistance please first unlink your accounts that you have access to. Including the following information may also help expedite the process:
  • Set the Subject and mention in the description that you are trying to recover your account that has your Twitch or Console account linked to it.
  • Any email addresses you may have used on alternate accounts
  • The GamerTag or PSN ID of the Console account

FAQ:

  • I already have Tysorion, Steward of New Beginnings and/or the Shield Servitor do I get anything extra?
    • No, however the Hexium Holocycle has never before been released and it is pretty cool.
  • What exactly does the Trove Twitch Prime Promotion include?
    • The Trove Twitch Prime Promotion includes an account unlock for the full dragon Tysorion, Steward of New Beginnings, an account unlock for the mount Hexium Holocycle, and an account unlock for the ally Shield Servitor.
  • None of that helped or I have another question.
    • Please submit a ticket so the Customer Support Team can look into getting your Twitch Prime Items to your account or answering your questions. In order to receive the best assistance please make sure you are contacting from the email address associated with the Trion Worlds account linked to both your Twitch and Console Accounts (if applicable).