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Mac General Troubleshooting

We currently only support Trove on Mac. You can download the Glyph client for Mac here. If you are have issues with running Trove on Mac, please follow the steps below:


Run as Admin
In order to patch, you will need to run Glyph as admin

  1. Click System Preferences
  2. Click Users and the Lock icon
  3. Pick your account and check 'Allow user to Administer This Computer'
  4. Click the lock icon in the bottom left corner of the Accounts preferences pane
  5. Relaunch Glyph and attempt to play once again

Make certain your OS is up to date
To be sure you have all the necessary updates, we suggest updating your OS. You can find details on doing that here.

Reset Folder and File Permissions

  1. Open Applications
  2. Right-click the game folder and select ‘Get Info’.
  3. In the info box, go to the Sharing & Permissions section and click on the lock to unlock it. Enter your administrator password when prompted.
  4. Make sure all privileges are set to Read & Write.
  5. Click on the Action icon (cogwheel) and select Apply to all enclosed items. Select Yes to confirm the action.
  6. Relaunch Glyph and attempt to play once again

Resetting NVRAM
Sometimes your Mac’s parameter RAM (PRAM) or Non-Volatile RAM (NVRAM) becomes scrambled and needs to be reset. This can cause startup problems for your Mac. Both of these are small pieces of memory that aren’t erased or forgotten when you shut down. They keep track of things such as time-zone setting, startup volume choice, speaker volume, any recent kernel-panic information, and DVD region settings.

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command, Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.
  7. Once you are back in, attempt to launch Glyph once again

Updating Java
Java is a necessary component for many programs on Mac and must be up to date.

  1. Launch the Java Control Panel by clicking the Java icon under System Preferences
  2. Go to the Update tab in Java Control Panel and click on Update Now button that brings up Installer window
  3. Click on Install Update
  4. Click on Install and Relaunch
  5. Once the installation is completed the Java application will be relaunched
  6. If the Java application does not relaunch, manually relaunch Java so you can take advantage of the latest Java
  7. Try Launching Glyph again

Temporarily Disabling Login Items
Sometimes a login program might interfere with Glyph and keep it from patching. Try disabling login items until you can figure out which one is causing the issue. To do so, follow the steps below.

  1. Restart the computer.
  2. If you see the login window: Hold Shift, click the Log In button, then release Shift when you see the Dock.
  3. If you don’t see the login window: Start your computer, hold down Shift when you see the progress bar in the startup window, then release Shift after your desktop appears.
  4. Once you are back in, attempt to launch Glyph once again

Identifying Problematic Login Items
If you were able to launch by temporarily disabling login items and want to locate the problematic login item, follow the steps below:

  1. Open System Preferences and click Users & Groups.
  2. Click your account’s name, then click Login Items.
  3. Note: Make a list of the login items—you’ll need to remember them later.
  4. Select all items and click Delete.
  5. Restart your computer.
  6. Open Users & Groups again and add the login items one at a time, restarting your computer after each one, until the issue occurs again.

When you’ve found the problematic item, repeat steps 1-3 but only delete the problematic item. Contact the manufacturer for further assistance.


Reinstall
If all else fails, try reinstalling the Glyph client.

  1. Open your Applications folder
  2. Find any Trove or Glyph icons and drag them to the Trash
  3. Open your Library folder
  4. Locate any Trove or Glyph folders and move them to the Trash
  5. Empty Trash
  6. Redownload Glyph client found here
  7. Install the Glyph client and attempt to patch again