Follow

Resolving Error 1003

This error can occur when a file that is transferred is shorter or longer than it's supposed to be. This can be caused by a permissions issue or by your antivirus blocking some of Glyph's communication with our servers.

Run Glyph as Admin

    1. Navigate to your Glyph folder (usually C:\Program Files (x86)\Glyph).
    2. Right-click on the file named "GlyphClient"
    3. Click 'Properties.'
    4. Click on the 'Compatibility' tab.
    5. Click the check box for 'Run this program as an administrator.'
    6. Click 'Apply' and then 'OK.'
    7. Attempt to patch.
    8. If you still get the error while patching, please close and reopen the patcher as Admin. This may take a few tries.

Add Glyph as an exception to your antivirus

Since the steps are different for each different type of firewall/antivirus program, you will need to search the steps for you specific version. We’ve included a possible fix and some links for a few popular programs below.

Please try the below steps in order to resolve this issue:

  • Press the Windows Key + R on your keyboard.
  • Type in 'services.msc' without quotation marks and press OK.
  • In the Services list, find the service 'Workstation'.
  • Right-click the name and select 'Restart'.
  • Restart your Glyph client and attempt to log in

Kaspersky Anti-Virus

Norton Antivirus

If you're still having trouble after following these steps, we have additional troubleshooting here