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Resolving Crashes before intro movie in ArcheAge

The best way to get around this issue is to flag the intro movie as already viewed in your game configuration file. To do this:

  1. Open up Windows Explorer
  2. Navigate to Documents
  3. Open up the ArcheAge folder
  4. Find system.cfg and double click on it
  5. When Windows says it cannot open the file, select 'Select a program from a list of installed programs' (this is the second option)
  6. From the available options select Notepad or WordPad
  7. Edit the line that says login_first_movie = and change the 0 to 1.
  8. Save the file
  9. Start up ArcheAge

 

If you find that you do not have a system.cfg in your ArcheAge folder, you can also bypass the opening video by pressing the Escape key multiple times while loading the game.