Follow

Resolving Crashing Issues

Running as Admin

Depending on how your Windows accounts are set up, it can cause issues with administrative privileges. The first step to try if you are crashing often, would be to running as administrator.

  1. Right-click on the glyph icon
  2. Select 'Run as administartor'

Background Tasks and Services

Outside programs or services can also cause crashing or freezing issues in one of a few ways. If there are too many processes that are exceeding what the RAM can handle, then your computer might crash out the program. There are a few ways you can disable background tasks to alleviate this issue.

The best way is to use a utility called MS Config. Follow the steps below to go through disabling background tasks and services using MS Config.

  1. Press the Windows + R keys simultaneously.
  2. In the Run window that appears, type "msconfig" without the quotes and click OK.
  3. In the System Configuration window, click on the Startup tab.
  4. Click the Disable all button.
  5. Click on the Services tab.
  6. Click on the checkbox next to "Hide all Microsoft services", which will remove all of the Microsoft services from the Services list.
  7. Click on the Disable all button.
  8. Click OK.

Increasing Page File Size

Increasing the page file size will help the performance of your PC overall but more importantly it can help when running a resource intensive application.

To manually set the size of the paging file, click on the Start button and right-click on “My Computer” (for Windows XP) or “Computer” (for Windows Vista and 7). Click on “Properties” on the menu that appears, and this will open the “System Properties” (Windows XP) or “System” (Windows Vista and 7) window. Follow the instructions below for your particular version of Windows.

Windows XP

  1. Click on the “Advanced” tab.
  2. Click on the Settings button under “Performance.”
  3. Click on the “Advanced” tab.
  4. Click on the “Change” button under “Virtual Memory.”
  5. Select Custom size.
  6. Set the Initial size to 1.5 times your system's total memory.
  7. Set the Maximum size to 2 times your system's total memory.
  8. Click the Set button.
  9. Click “OK” and you will be prompted to restart your computer

Windows Vista, 7, 8, and 10

  1. Click on “Advanced” system settings.
  2. Click on the “Advanced” tab.
  3. Click the Performance button.
  4. In “Performance Options,” Click on the “Advanced” tab.
  5. Click the Change button under “Virtual memory.”
  6. Uncheck the box next to "Automatically manage paging file size for all drives."
  7. Set the Initial size to 1.5 times your system's total memory.
  8. Set the Maximum size to 2 times your system's total memory.
  9. Click the Set button.
  10. Click “OK” and you will be prompted to restart your computer.

To give an example of what size to set the paging file to, you will want to set its Initial size to 3 GB (3072 MB) if your system's total memory is 2 GB, and its Maximum size to 4 GB (4096 MB).

Lowering In-Game Video Settings

Many crashing issues can stem from your PC not being able to handle the stress of running the game at a specific setting. The weak link can be your video card, processor, memory or even your power supply. But lowering the video settings will help put less strain on your system and often times alleviate crashing issues. Within the game you will have options for modifying your video quality settings, you can try putting these settings at the minimum level or just a level lower than you currently have it set.

Try playing the game like this for a while to see if the problem continues to occur. If the problem no longer occurs, you can try slowly increasing the quality in the options and test each setting to find the best balance of video quality with no crashing issues.

Reinstalling the Game

Patches and hotfixes can become corrupted and could cause crashing. You will need to reinstall the game for a fresh start to fix issues caused by this. Follow the steps below to reinstall your client:

NOTE: In Windows XP click start and Add or Remove Programs. For Windows 7 it's Uninstall a program, located in your control panel.

  1. Find the game in the list of installed programs that comes up and click uninstall.
  2. Once it is removed from here, go through your program files and make sure you have deleted any associated files or folders.
  3. You can install the game again.

Update Microsoft Direct X

Many different performance issues can be helped by updating Direct X files to their latest version. You can download and install the updates from this page.

Before updating your Direct X, we would recommend creating a restore point for Windows using the following steps:

  1. Open System by clicking the Picture of the Start button, right-clicking Computer, and then clicking Properties.
  2. In the left pane, click System protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Click the System Protection tab, and then click Create.
  4. In the System Protection dialog box, type a description, and then click Create.