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Resolving Error 2016

Error 2016 is caused when your login request is being blocked by either antivirus or restricted networks. The most common antivirus that causes this error is Kaspersky Antivirus. The ‘Safe Money’ feature can cause error 2016 if enabled. You can test this by disabling Safe Money using the steps on Kaspersky's site here.

Restricted networks such as University or Work could be blocking a specific IP address we use when you log in. If you are on a University network, contact the Campus ISP/IT Department and provide the following IP ranges to see if they can whitelist their connection to our servers.

193.105.173.0/24

208.94.26.0/24

208.94.27.0/24

If you are not running Kaspersky and your PC is not on a restricted network you can try booting Windows in a clean boot state. This will also resolve 2016 errors.

IP Blocked

In certain cases your IP address might be hitting a wall and needs to be released to allow you to log in.

  1. Press Windows Key + 'R'
  2. In the search bar type in 'cmd' and hit the enter key
  3. In the command window type in 'ipconfig/release' and hit enter
  4. In the command window type in 'ipconfig/renew' and hit enter
  5. Once that completes, close the command window
  6. Close Glyph completely and launch it again

Using a VPN

If you are using a VPN service of some kind, this may also be referred to as an gaming/internet speed booster, we would suggest disabling it. Once you are connecting through your normal internet connection, restart Glyph and try logging in.

Note: If you are running the patcher with an account that has parental controls can also cause this error. You will need to either disable parental controls or run the patcher with an account that has administrator privileges.