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ArcheAge Patching Troubleshooting

If you are having an issue installing or patching ArcheAge, you can try the below troubleshooting steps to resolve the issue.

Run the client as Administrator
  1. Navigate to your Glyph folder (usually C:\Program Files (x86)\Glyph).
  2. Right-click on the file named "GlyphClient"
  3. Click 'Properties.'
  4. Click on the 'Compatibility' tab.
  5. Click the check box for 'Run this program as an administrator.'
  6. Click 'Apply' and then 'OK.'
  7. Attempt to patch.
Run GlyphDownloader.exe

Run the GlyphDownloader.exe application in your Glyph folder (usually C:\Program Files (x86)\Glyph). This will ensure that your patcher is up to date with our current patch.

Add Exception to Firewall/Anti-Virus

Often firewall or anti-virus software can be the cause of a patching issue. Follow the steps below to add ArcheAge to your Windows Firewall.

  1. Open your Control Panel.
  2. Click 'System and Security.' (Windows XP Users select Windows Firewall at this point.)
  3. Click 'Windows Firewall.'
  4. Click 'Allow a program or feature through Windows Firewall.'
  5. Click the 'Change Settings' button at the top.
  6. Click 'Allow another program...'.
  7. Click 'Browse.'
  8. Navigate to where you installed the game (usually C:\Program Files (x86)\Glyph).
  9. Select the application file named 'GlyphClient' and click 'Open.'

At this point, try patching again. If it does not work, you can temporarily disable your firewall and anti-virus. If this works, you can patch completely and then turn your firewall and anti-virus back on.

End Background Tasks and Services
  1. Hold the Windows key and press the letter 'R' to open the Run window.
  2. In the Run window that appears, type 'msconfig' (without the quotes) and click 'OK.'.
  3. In the System Configuration window, click on the 'Startup' tab.
  4. Click the 'Disable all' button.
  5. Click on the 'Services' tab.
  6. Click on the checkbox next to 'Hide all Microsoft services', which will remove all of the Microsoft services from the Services list.
  7. Click on the 'Disable all' button and click 'OK.'
  8. You will be prompted to restart the computer, which you should do before proceeding.

 

Use a Default Administrator Account (Super User)

The Windows Default Admin Account has many different settings and disabled features along with having full admin rights. Enable and sign into this account using the follow steps:

  1. Click Start.
  2. Select 'All Programs.'
  3. Open ‘Accessories.'
  4. Right-click on Command Prompt and select to run it as Admin.
  5. With the Command Prompt up, please input the following command line: net user administrator /active:yes
  6. Hit 'Enter' on your keyboard and it should enable the default admin account.
  7. Once the default admin account is active, log out of your current user account.
  8. Once logged out, you should see the account listed as Administrator. Restart your system.
  9. Sign into the Administrator account and run the patcher.

To disable the default admin account we enabled, please follow the instructions listed below:

  1. Click Start.
  2. Select ‘All Programs’.
  3. Open ‘Accessories’.
  4. Right-click on Command Prompt and select to run it as Admin.
  5. With the Command Prompt up, please input the following command line: net user administrator /active:no
  6. Hit 'Enter' on your keyboard and it should disable the default admin account.
Reinstall ArcheAge
  1. Open your Control Panel.
  2. Click on 'Uninstall a Program.'
  3. Find any and all entries with "ArcheAge" in the name and click 'Uninstall.'
  4. Once this has finished, go to the folder in which ArcheAge was originally installed and make sure it has been removed.
  5. At that point you can begin reinstalling ArcheAge.
If the above steps do not resolve your issue, please try these remaining steps:
  1. Disconnect any VPN software – this way you are patching from the closest hosted server
  2. Change DNS settings – click here for different steps based on your operating system
  3. If using WiFi try and directly connect to your router or modem