Trion Worlds Support Center

Customer Support: Beginning the week of May 18th, French and German chat support will be available Wednesday - Sunday from 1PM-9PM UTC (3PM-11PM CET)

ArcheAge: Investigations into the honor system abuse are still on-going. This will extend beyond the initial 72 hour timeframe. Once the investigation is completed you will be notified via email if your account will be reopened or permanently closed. Our chat, email and appeals teams will be unable to expedite the release of your account.